How long does it take you to release an episode?
When it's ready. Typically we release an episode 1-2 days after it aired in Japan. If we don't release it sooner, it's not because we're being lazy or don't care, it's because we've run into some issues. Please don't send us emails asking why it's delayed, or when it's ready. Also, if the status of the episode which you're waiting for has turned SuperGreen(TM) you still have to wait while we set up distro (read: creating the downloads for you). Nagging about 'Meh, where's the ep' doesn't get it you any sooner.
Where do I find the status for «insert show name here»?
Click on the 'Status' link in the Navigation bar above. Find the show you are looking for on the right and click the link to get to the status display. Maybe refresh every now and then to see if something has changed.
Where do I find the version 2 or patch for «insert show name here»?
Click on the 'Patches' subitem from the 'Links' menu in the Navigation bar above. Find all the patches and version 2 files listed in this page.
Does SGKK have an IRC channel or forum?
I can't see the kanji in your releases!! What do I do now?
1) Uninstall player/codecs you have installed.
2) Reboot your pc.
3) Install the Japanese Language pack.
4) Install CCCP + MPC-HC.
5) Enjoy the episode~
Note: we don't support another player/codec packs (VLC). If it works: good for you, if it doesn't: don't come asking us for any help.
I think one of your releases is borked, I get «insert problem here» when I try to play it. Where should I report this?
1st of, ALL of our releases have a CRC. Before reporting ANYTHING, be it via the respective topic forum, e-mail or even in IRC, PLEASE check the CRC. A nice tool for this purpose is RapidCRC.
How do I play h264/MKV formats?
Download the CCCP codec pack. Also make sure you read the FAQ, especially the installation instructions. If you run into trouble, ask on the CCCP forums or in the CCCP chat.
I'm on Linux/BSD/Mac/Solaris/something else, what do I do?
What about VLC?
No. Just... no.